Privacy Policy

This Privacy Policy explains how Pure Peptide ("Pure Peptide," "we," "us," or "our") collects, uses, and shares information about you when you visit our website, purchase our products, or otherwise interact with us. By using our site, you agree to the practices described here.

1. Who we are

Pure Peptide is a skincare brand based at 220 Yonge St, Toronto, ON M5B 2H1. If you have any questions about this policy, please reach us through our Contact page.

2. Information we collect

We collect information in the following ways:

• Information you provide: name, shipping and billing address, email address, phone number, and order details. Payment card information is collected and processed directly by our payment provider; we do not store full card numbers.
• Information collected automatically: device and browser type, IP address, pages viewed, and how you interact with our site, collected through cookies and similar technologies.
• Information from third parties: analytics and advertising partners may share aggregated or limited information that helps us measure and improve our marketing.

3. How we use your information

• Process and fulfill your orders, including shipping and customer support.
• Manage subscriptions, returns, and refunds.
• Send transactional messages and, where you have opted in, marketing communications you can unsubscribe from at any time.
• Measure and improve our website, products, and advertising.
• Detect, prevent, and address fraud, security, or technical issues, and comply with legal obligations.

4. Cookies, pixels & advertising

We use cookies and similar technologies to operate our site, remember your preferences, and understand site usage. We also work with advertising platforms — including the Meta (Facebook and Instagram) pixel — to measure the performance of our ads and to show relevant offers. These tools may set cookies and receive information such as the pages you view and actions you take on our site.

You can control cookies through your browser settings and limit interest-based advertising through your Meta ad preferences and tools such as the Digital Advertising Alliance (optout.aboutads.info). Disabling some cookies may affect how the site works.

5. How we share information

We share information only as needed to run our business: with service providers who process payments, ship orders, send email, and provide analytics; with advertising partners for measurement and marketing as described above; and where required by law or to protect our rights. We do not sell your personal information for money. In the event of a merger or acquisition, information may be transferred as part of that transaction.

6. Your rights & choices

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to opt out of certain processing or targeted advertising (for example, under the GDPR or the CCPA/CPRA). You can unsubscribe from marketing emails using the link in any message. To exercise your rights, contact us through our Contact page; we will respond as required by applicable law.

7. Data retention

We keep personal information for as long as needed to provide our services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements.

8. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children's privacy

Our site and products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.

10. International users

If you access our site from outside Canada, your information may be processed in Canada and other locations with different data-protection laws. Where required, we put appropriate safeguards in place for international transfers.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice.

12. Contact us

Questions about this policy or your information? Reach us through our Contact page, or write to us at Pure Peptide, 220 Yonge St, Toronto, ON M5B 2H1.