Refund Policy

1. Introduction to Our Returns Philosophy

At Planteseqab, we are committed to providing our community with the highest quality natural products and healthy food options. We understand that occasionally a product may not meet your expectations. This Refund Policy outlines the framework under which returns and refunds are processed, ensuring a transparent and fair experience for all our customers.

By engaging with our platform and making a purchase, you acknowledge that you have read, understood, and agreed to the terms set forth herein. We operate in full compliance with local consumer protection regulations to ensure your rights are protected throughout the transactional lifecycle.

2. Standard Return Period

We offer a 14-day return window from the date you receive your order. To be eligible for a return, the item must be in the same condition that you received it: unused, unopened, and in its original packaging with all seals intact. If the allocated 14-day period has elapsed since your delivery was confirmed, we unfortunately cannot offer you a refund or exchange.

3. Non-Returnable and Restricted Items

Due to the nature of our inventory, certain types of goods are exempt from being returned for safety and hygiene reasons. These include:

• Perishable goods such as fresh produce, baked items, or temperature-sensitive supplements.
• Opened or used personal care products, oils, or botanical extracts where the safety seal has been broken.
• Customized or personalized orders specifically prepared for the individual.
• Gift cards and downloadable digital content.
• Items purchased during final clearance or specific promotional events marked as "Non-Returnable".

4. The Return Authorization Process

To initiate a return, you must follow our formal authorization procedure to ensure proper tracking and processing:

1. Notification: Contact our support team via email at [email protected] or by phone at 14039475060 to request a Return Merchandise Authorization (RMA).
2. Documentation: Provide your order number, a clear description of the items you wish to return, and the reason for the return.
3. Confirmation: Once your request is reviewed, you will receive an RMA number and instructions on where to send your package.

Please do not send your purchase back to the original shipping origin before receiving an RMA, as this may delay or invalidate your refund request.

5. Shipping and Handling Responsibilities

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your total refund amount. We strongly recommend using a trackable shipping service or purchasing shipping insurance for items of significant value. We do not guarantee that we will receive your returned item, and the risk of loss remains with the consumer until the package is physically received and inspected at 52 Cedarwood Place SW Calgary Canada.

6. Inspection and Approval

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the product. If the product is found to be used, damaged by the consumer, or missing parts for reasons not due to our error, a partial refund or rejection may occur.

7. Refund Methodology and Timelines

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal). Depending on your financial institution's processing times, it may take 5 to 10 business days for the credit to appear on your statement.

8. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

9. Exchanges for Damaged Goods

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at [email protected] with photographic evidence of the defect, and we will guide you through the replacement process for damaged consignments.

10. Right of Cancellation

In accordance with statutory consumer rights, you have the right to cancel your order within a specific timeframe before dispatch. If the order has already entered the fulfillment phase, the standard return process described in Section 4 must be followed.

11. Contact Information

Questions about the Refund Policy should be directed towards our administration at:
Planteseqab
Address: 52 Cedarwood Place SW Calgary Canada
Phone: 14039475060
Email: [email protected]